PARTNER EXPRESS SERVICE
Provides unlimited telephone support for your voice system and ensures that you have access to hardware replacements and software updates.
This services includes the following benefits:

24 x 7 Telephone Technical Support - A certified engineer will help you resolve an unlimited number of incidents quickly and efficiently. Provides access to engineers, with sophisticated replication laboratories 24 hours a day, 365 days a year.

Next-Business Day Hardware Replacement - A replacement will arrive at your site by the next business day.

Software Updates - Access to the latest maintenance software updates.
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This 3Com Authorized Service Delivery Partner Program is a global program designed to reward and recognize 3Com partners with demonstrated proficiency in providing services on 3Com products.   3Com Authorized Service Delivery Partners meet defined criteria for service excellence on 3Com products and solutions. They employ certified staff, meet designated standards for response time, and are backed-up by 3Com technical support and logistics. This service is sold on a per item bases, see pricing matrix below for more information. Similar programs available for all manufactures.
Download Partner Express Pricing Matrix  - 36 KB         See 3Com Express Coverage
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