Access to 3Com Web Services
Proactively diagnose network faults with
3Com Knowledgebase, an interactive
database offering thousands of proven
solutions. Use eSupport to register products,
make service requests or view repair status.

Annual and Multi-Year Contracts
Express Service simplifies budgeting for
network maintenance by providing a
complete support service for one
predictable annual fee. Multi-year Express
Service contracts are also offered.

Terms and Conditions
Availability of hardware response times
may vary by geography. Contract and site
minimums apply. The 3Com Service
Agreement Terms and Conditions document
is available on request.

Download Express Datasheet - pdf 673 Kbps.

See Partner Express also for similar coverage.

See 3Com Warranty Matrix

Download Express Pricing Matrix - pdf 35.3 Kbps.

Advance Hardware Replacement
3Com experts verify the source of your
network problems by telephone. When
hardware return is necessary, 3Com ships a
replacement unit to arrive at your site
within the committed time frame. Select
4-hour or next business day response times.

Telephone Technical Support
Qualified technical support engineers help
you resolve an unlimited number of
incidents quickly and efficiently. Choose
coverage during business hours five days a
week or 24-hour coverage 365-days per year.

Software Upgrades
Using an assigned password, download the
latest software upgrades from the 3Com
web site to optimize the performance of
your network. Upgrades do not include
separately orderable software releases. For
3Com voice products, the service includes
minor releases that have a separate part
number but does not include major voice
software releases. For example, a major
release would be a change from 1.0 to 2.0
and a minor release would be a change
from 1.1 to 1.2.